Refund Policy

Refund Policy for Software License Fees

Effective Date: January 1st, 2024

At hotlunch.com, we prioritize transparency and customer satisfaction. Please carefully review our return and refund policy below:

FOOD SERVICE PROVIDERS

Upon termination as set out in the Agreement between HotLunch.com and FSP, refunds for software license fees are subject to the following conditions

1. Annual Subscriptions:

    • Refunds will be provided for any unused quarters of the subscription period.
    • To be eligible for a refund, a 30-day notice of termination is required prior to the start of the next quarter.
    • For the avoidance of doubt, no refunds for a partially used quarter will be issued (but you will be permitted to access the services until the completion of the applicable quarter paid for).

Refund Schedule Refunds are available on a pro-rata basis during the annual Term according to the following schedule:

  • Within the first quarter (0-3 months) from the purchase date: 75% refund
  • Within the second quarter (4-6 months) from the purchase date: 50% refund
  • Within the third quarter (7-9 months) from the purchase date: 25% refund
  • After the third quarter (10-12 months) from the purchase date: No refund
  • Refunds during the Renewal Term are handled similarly replacing “purchase date” with “payment date.”

2. Monthly Subscriptions:

    • A 30-day notice of termination is required prior to the start of the next Term to qualify for a refund.
    • Subject to the forgoing, if you have paid in advance more than one applicable month, a refund will be issued for unused months of the subscription period (subject to the notice herein).

PARENTS/USERS

  1. Non-Refundable Per-Child Fee
    • A fee of $10 per child is charged when a child is added to your account. This fee covers the processing and administrative costs associated with managing your account and placing orders for that child.
    • Please note that this fee is non-refundable once an order is placed for that child. By adding a child to your account and placing an order, you acknowledge and agree that the $10 fee per child is charged for services rendered and cannot be refunded.
  1. Order Modifications
    • Orders may be modified within 24 hours of placement. However, the per-child fee will remain non-refundable, even if the order is modified or canceled within this period.
  1. Exceptions
    • In the rare event of an order processing error on our end resulting in an incorrect charge, please contact our customer support team immediately. We will review the situation and, if applicable, issue a refund for the incorrect charge.

REFUND PROCESS

Proof of Purchase To process a refund, you must provide proof of purchase, such as an order number, receipt, or invoice.

Software Deactivation Before a refund is issued, you must deactivate the software and uninstall it from your devices. Confirmation of deactivation may be required.

Non-Refundable Cases Refunds will not be issued in the following cases:

  • Failure to provide proof of purchase.
  • Inability or refusal to deactivate and uninstall the software.
  • Subscription fees for periods already elapsed or used.
  • Customized software solutions or services tailored to specific customer requirements
  • Where you have breached the Terms and Conditions applicable to the Subscription, including non-payment of Fees or violation of the license conditions.

Refund Request Submission To request a refund, contact our customer support team via email at [email protected] or through our website’s contact form. Include your order number, purchase date, and reason for the refund request.

Refund Review Upon receiving your request, our team will review it within 5-7 business days. We may contact you for additional information or troubleshooting assistance to resolve any issues you are experiencing.

Refund Approval If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider’s policies.

All refunds will be processed within 30 calendar days of receiving the termination request.

If you have any questions or concerns about your order or our return and refund policy, please contact us at [email protected]