Refund Policy

Refund Policy for Software License Fees

1. Overview We value our customers and strive to ensure your satisfaction with our software. This Refund Policy outlines the conditions under which you may request a refund for software license fees.

2. Eligibility for Refunds Refunds for software license fees are subject to the following conditions:

2.1. Refund Schedule Refunds are available on a pro-rata basis within the first year of purchase according to the following schedule:

  • • Within the first quarter (0-3 months) from the purchase date: 75% refund
  • • Within the second quarter (4-6 months) from the purchase date: 50% refund
  • • Within the third quarter (7-9 months) from the purchase date: 25% refund
  • • After the third quarter (10-12 months) from the purchase date: No refund

2.2. Proof of Purchase To process a refund, you must provide proof of purchase, such as an order number, receipt, or invoice.

2.3. Software Deactivation Before a refund is issued, you must deactivate the software and uninstall it from your devices. Confirmation of deactivation may be required.

2.4. Non-Refundable Cases Refunds will not be issued in the following cases:

  • • Requests made after 12 months from the purchase date.
  • • Failure to provide proof of purchase.
  • • Inability or refusal to deactivate and uninstall the software.
  • • Subscription fees for periods already elapsed or used.
  • • Customized software solutions or services tailored to specific customer requirements.

3. Refund Process

3.1. Refund Request Submission To request a refund, contact our customer support team via email at [email protected] or through our website’s contact form. Include your order number, purchase date, and reason for the refund request.

3.2. Refund Review Upon receiving your request, our team will review it within 5-7 business days. We may contact you for additional information or troubleshooting assistance to resolve any issues you are experiencing.

3.3. Refund Approval If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your payment provider’s policies.

4. Contact Information If you have any questions or concerns about our refund policy, please contact our customer support team:

5. Policy Updates We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

6. Acceptance of Policy By purchasing a software license from us, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Note: This is a sample refund policy and may need to be adjusted to fit the specific needs and legal requirements of your company. Always consult with a legal professional when drafting or modifying policies.